Product Warranty

Covered properly.
Claimed simply.

Every EWHIP is covered against manufacturing defects, and those rights sit on top of the guarantees you already have under the Australian Consumer Law. Below is exactly what is covered, what voids cover, and how to lodge a claim against your bike's serial number.

2 yrs

Frame & rigid fork

Manufacturing defects in materials and workmanship.

1 yr

Electrical components

Battery, motor, controller, display, wiring harness and charger.

1 yr

Non-electrical components

Forks, stem, bars, seat post, saddle, brakes, lights, drivetrain, rims and hubs.

Your Australian Consumer Law rights come first. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is in addition to those rights — it does not replace or limit them.

What is covered

If an original component proves defective in materials or workmanship within its warranty period, we will repair or replace it. Warranty periods run from the date of original retail purchase.

Eligibility: the warranty extends to the original retail purchaser. Proof of purchase — your original receipt or EWHIP order confirmation — is required for all claims. Registering your bike makes this instant.

What is not covered

Wear and tear

Parts that normally wear: brake pads, brake rotors, brake fluid, tyres (including punctures), fork seals, hand grips, chain and saddle.

Damage from use or handling

Accident, misuse, abuse, negligence, water penetration, salt splash, impacts, shocks, vibration, or damage caused by improper or insufficient maintenance. A bicycle is a vehicle in real working conditions; that kind of damage is not a manufacturing fault.

Assembly and adjustments

Some parts may shift in transit, so brake and derailleur adjustment can be required after assembly. Failure to assemble or adjust correctly is not covered, and neither are third-party workshop fees.

Water

Your EWHIP is water resistant, not waterproof. Riding in mild or moderate rain is fine. Do not submerge it or ride in heavy rain. Rust and corrosion from improper care or storage are not covered.

Cosmetic marks

Scratches that appear from parts moving in transit are handled with a colour-matched touch-up sample. Replacement of a frame or part solely for scratches is not available.

Transport and consequential loss

The warranty covers parts and labour only. Freight to and from our service centre, and third-party service charges, are on the customer's account. We are not liable for consequential, special or indirect damages.

Aftermarket modifications void your warranty

Any change to the original design or electrical system can cancel coverage immediately. This includes, but is not limited to:

  • Installing an aftermarket throttle
  • Removing or modifying the crank arm
  • Fitting foot pegs instead of pedals
  • Removing the chain
  • Disconnecting or bypassing the brake cut-off switch
  • Cutting or altering the wiring harness
  • Replacing or modifying the controller or battery
  • Any other electrical modification

Using the bike for commercial activity, or failing to follow the owner's manual, also voids the warranty.

Lodge a warranty claim

Claim directly with us using the form below. We will need photos or a short video of the fault, and we may ask you to run some basic troubleshooting first — that is how we identify the root cause quickly instead of guessing. Where a part is required we ship it to you with fitting instructions.

Not registered yet? Register your bike first — it takes two minutes and links your serial number to your purchase, which speeds up every claim.
Your details
Your bike
Used to replace lost keys — helpful if the fault involves the battery or its lock.
What went wrong
Photos of the fault and of the serial number speed this up considerably.
Declaration

We aim to respond within two business days. Urgent safety issues? Call 0415 174 669.

Full terms

The complete legal terms, including the ACL statement in full, are on our Warranty Policy page. Where anything here is ambiguous, our published Warranty Policy applies.